Securus Mobile is the companion app for Securus Technologies’ corrections communications services, designed for friends and family to manage accounts, connect with incarcerated people via phone calls or video visits, send electronic messages where supported, and make deposits for commissary or calling funds. The app centralizes account funding, visit scheduling, transaction history and notifications to simplify maintaining contact when an in‑person visit is not possible.
1. Centralizes payments, visit scheduling and account history in one mobile interface, making it easier to maintain contact.
2. Supports video visits and secure messaging where facilities allow, offering alternatives to in‑person visits.
3. In‑app receipts, notifications and basic account controls improve transparency and convenience for users managing multiple transactions.
1. Service availability and feature set vary widely by facility—some locations support only calls or limited messaging.
2. Users and advocacy groups have raised concerns about call/message pricing and fees—expect transactional costs that may be significant over time.
3. Customer support experiences and scheduling windows can be inconsistent depending on the facility and regional policies.
The app is free to download, but services accessed through it—phone calls, video visits, messaging and deposits—typically incur fees set by Securus and/or the correctional facility. Always review the fee breakdown before completing a transaction.
Sign in or create an account in the app, select the appropriate inmate/facility, choose the deposit or funding option, enter payment details and confirm. You’ll receive an in‑app receipt and email confirmation; processing times and available methods may vary by facility.
Open the Video Visitation section, select the inmate and an available time slot, and complete any required payments or confirmations. Review facility rules (guest limits, ID requirements, session length) and join the visit a few minutes early. Video quality depends on device, network and facility infrastructure; follow in‑app instructions for troubleshooting or contact support if issues arise.
If you’re an Android user and don’t download the app from the official Google Play Store, you may find the installation process more complicated than usual.
But we are delighted to inform you that you don’t need to worry. To ensure you could install this app smoothly, we have written and uploaded a detailed tutorial. It would guide you on installing an app after downloading it from our website step by step, with the help of pictures.
You may find this helpful article on the downloading site, or visit How to install APK/XAPK files on Android.
If you need further help, please do not hesitate to contact us via email [email protected].
We fully understand your concern about safety. We agree that one person wouldn’t be too careful in the cyber world. Meanwhile, we are happy to tell you that one of our priorities is to provide our users with safe app files that they can use without any worries.
We guarantee that all the app files we provided originate from official and reliable sources. We promise that they do not contain any malware that will harm your hardware or the safety of your privacy.
We are glad to let you know that the vast majority of apps on our website are available for free download. Only a small selection of apps require payment, and their prices are set solely by the respective developers—we simply provide an official and secure download platform.
Rest assured, whether an app is free or paid, every download link on our site is verified and completely safe. You can download with confidence, and no account registration is needed—just click the download button and you're all set!
Recently we received a lot of emails from our users, which said they couldn't log in for different reasons, such as "forgot the user name or password" or "had a new phone." We are willing to help you out. Please read the notes below to see what we can do.
To answer this question, please first let us know which account you’re referring to.
If you're referring to your account of some app, like your Facebook account or your Youtube account. Unfortunately, we would not be able to help in this case. We would suggest you turn to the customer service of this application.
If you’re referring to your Appurse account, we should apologize for your confusion since there is no Appurse account. We never require registration for our service, and you will not find any procedure related to creating an account or registering on our website.
This question is essentially quite similar to the prior one. It’s a pity that we are unable to help you to cancel the subscription to a third-party application directly, while we would suggest you to contact its customer service for further information.
Sorry that we are unable to help you to get a refund from a third-party application directly. If you wish to get a refund from a third-party app, we would suggest you to contact its customer service. We would be happy to provide you the way to contact them.
If you want a refund from us, we should apologize for your confusion. Our service is 100% free, and any payment information is not required.
If you run into any site that asks you to provide your payment information, be careful. Remember never reveal your payment information to any unauthorized third parties, no matter how attempting their offer may seem.
Sorry that we cannot answer this question directly, for this only aims to answer some general questions. You may find how to use a certain app by checking our review page.
