Watch over 200 live TV channels, 40,000 on-demand content. Get your recordings remotely. At home, on public transit, at the cottage... anywhere! Available to all our Videotron Helix customers with a Helix Internet TV or Helix TV app plans.
• Check the listings for your TV channels, even when you’re not home (Helix Go).
• Watch your series, recorded movies or content downloaded to your mobile device.
• Schedule your recordings remotely.
• And more…
How do I use the Helix TV app?
Download the app to watch, record and manage your content using a mobile or tablet. You will need a Wi-Fi Internet connection so don’t use up your mobile data. Open the Helix app on a mobile device and follow the instructions. They will guide you through using the app for the first time. It’s easy!
INTERESTING FEATURES
• The Guide lets you check out live content. Tap on “Live TV” to choose what you want.
• Narrow your search down using the filters on the right of the screen. For example: Available out-of-home, Trending, High Definition, Closed Captioning, SAP, etc.
• Parental Control is useful to monitor your children’s screen time, as well as manage the content they can access.
Select content for more information about the movie, series, episode or event you’re interested in. You can then watch it live, watch your recordings or order other free or paid on-demand content.
NEED HELP FINDING SOMETHING YOU HAVE ON THE TIP OF YOUR TONGUE? The Helix TV app’s search engine lists suggestions as you type in the name of a movie, series or actor. That way, you can quickly find what you’re looking for.
FAQ
How does remote recording work with the Helix TV app?
• Watch everything you recorded in the Recordings menu. Display your recordings as a list or picture gallery, as you prefer. Your movies, series and other content are stored in the cloud. You can access them anytime on any device, everywhere in Canada.
• View and manage your scheduled recordings in the Scheduled menu.
• Save your favourite shows directly to your phone or tablet in the Downloads menu. You’ll be able to finish watching your series when you’re not at home, while travelling or even in a waiting room for example, all offline.
Notes:
• Content is available only within Canada.
• Some content is available only from your home Wi-Fi network.
If you’re an Android user and don’t download the app from the official Google Play Store, you may find the installation process more complicated than usual.
But we are delighted to inform you that you don’t need to worry. To ensure you could install this app smoothly, we have written and uploaded a detailed tutorial. It would guide you on installing an app after downloading it from our website step by step, with the help of pictures.
You may find this helpful article on the downloading site, or visit How to install APK/XAPK files on Android.
If you need further help, please do not hesitate to contact us via email [email protected].
We fully understand your concern about safety. We agree that one person wouldn’t be too careful in the cyber world. Meanwhile, we are happy to tell you that one of our priorities is to provide our users with safe app files that they can use without any worries.
We guarantee that all the app files we provided originate from official and reliable sources. We promise that they do not contain any malware that will harm your hardware or the safety of your privacy.
We are glad to let you know that the vast majority of apps on our website are available for free download. Only a small selection of apps require payment, and their prices are set solely by the respective developers—we simply provide an official and secure download platform.
Rest assured, whether an app is free or paid, every download link on our site is verified and completely safe. You can download with confidence, and no account registration is needed—just click the download button and you're all set!
Recently we received a lot of emails from our users, which said they couldn't log in for different reasons, such as "forgot the user name or password" or "had a new phone." We are willing to help you out. Please read the notes below to see what we can do.
To answer this question, please first let us know which account you’re referring to.
If you're referring to your account of some app, like your Facebook account or your Youtube account. Unfortunately, we would not be able to help in this case. We would suggest you turn to the customer service of this application.
If you’re referring to your Appurse account, we should apologize for your confusion since there is no Appurse account. We never require registration for our service, and you will not find any procedure related to creating an account or registering on our website.
This question is essentially quite similar to the prior one. It’s a pity that we are unable to help you to cancel the subscription to a third-party application directly, while we would suggest you to contact its customer service for further information.
Sorry that we are unable to help you to get a refund from a third-party application directly. If you wish to get a refund from a third-party app, we would suggest you to contact its customer service. We would be happy to provide you the way to contact them.
If you want a refund from us, we should apologize for your confusion. Our service is 100% free, and any payment information is not required.
If you run into any site that asks you to provide your payment information, be careful. Remember never reveal your payment information to any unauthorized third parties, no matter how attempting their offer may seem.
Sorry that we cannot answer this question directly, for this only aims to answer some general questions. You may find how to use a certain app by checking our review page.
